Privacy Policy

Last updated: 29 June 2026

 

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This privacy policy explains how we collect, use and protect your personal information.

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Information we collect

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We may collect:

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• Your name

• Email address

• Phone number

• Billing address

• Delivery address

• Order details

• Payment confirmation details

• Messages sent through our contact forms

• Quiz answers

• Waitlist responses

• Booking information

• Client project information

• Website usage information

• Email marketing preferences

• Information you choose to send us during enquiries, bookings, audits, services or projects

 

We do not intentionally collect sensitive personal information unless you choose to provide it as part of an enquiry, consultation, tarot reading, coaching session or project.

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Please do not send information you do not want us to hold.

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How we collect information

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We collect information when you:

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• Use our website

• Fill in a contact form

• Join our email list

• Take part in a quiz or lead magnet

• Buy a product

• Download a digital product

• Book a call, audit or service

• Send us an email

• Work with us as a client

• Interact with our emails or website

 

Why we use your information

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• We use your information to:

• Respond to your enquiries

• Send resources you requested

• Send email newsletters and studio notes

• Process orders and bookings

• Deliver products and services

• Provide customer support

• Manage client relationships

• Create proposals, invoices and project records

• Improve the website and customer experience

• Comply with legal, tax and accounting obligations

• Protect our business, website and legal rights

 

Lawful bases

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We use your personal information where:

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• You have given consent, such as joining our email list

• We need it to perform a contract, such as delivering an order or service

• We have a legitimate interest, such as responding to enquiries or improving our business

• We need to comply with a legal obligation, such as tax and accounting records

 

Who we share information with

 

• We may share information with trusted service providers who help us run the business, including:

• Website platforms

• Email marketing providers

• Payment processors

• Booking systems

• Accounting or invoicing tools

• Delivery companies

• Professional advisers

• IT, security or analytics providers

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We only share what is necessary.

We may also share information where required by law, regulation, legal process or to protect our rights.

 

Payments

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Payments may be processed by third-party payment providers. We do not usually see or store your full card details.

Your payment provider will process your payment information under its own privacy and security terms.

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How long we keep information

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We keep personal information only for as long as needed.

Enquiry emails may be kept for up to 2 years.
Customer order records may be kept for up to 6 years for tax and accounting purposes.
Client project records may be kept for up to 6 years.
Email marketing data is kept until you unsubscribe or request deletion.
Website analytics may be kept according to the settings of the analytics provider.

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Your rights

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You may have the right to:

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• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict processing

• Object to certain processing

• Withdraw consent for marketing

• Ask for a copy of your data

• Complain to the Information Commissioner’s Office if you are unhappy with how your data is handled

 

To exercise your rights, contact us at [insert email address].

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Security

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We take reasonable steps to protect your information, but no website, platform, email system or online service can be guaranteed completely secure.

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Please take care when sending sensitive information online.

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Children

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This website is intended for adults. We do not knowingly collect personal information from children.

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