Delivery Policy

Last updated: 29 June 2026

 

This delivery policy applies to physical products sold directly through by Yema, including books, signed copies, printed materials and any physical items we sell from this website.

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Some soap and self-care products may be sold through or fulfilled by Terra.Sapo or another linked website. Where you are sent to another website to complete your purchase, that website’s own delivery and returns policies will apply.

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We currently deliver to: the UK and international/specific locations.

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Processing times are usually 1-3 business days, unless a different timeframe is stated on the product page.

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Delivery times are estimates only and may vary due to postal delays, courier delays, busy periods, weather, strikes, customs checks or circumstances outside our control.

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You are responsible for entering the correct delivery address. We are not responsible for orders delayed or lost because the delivery address was entered incorrectly.

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If an item is returned to us because the address was incorrect, incomplete or not collected, we may ask you to pay the postage cost for redelivery.

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If your order has not arrived within a reasonable time, please contact us at zen@byyema.co.uk with your order number.

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For international orders, you are responsible for any customs duties, taxes, import charges or local delivery fees unless we state otherwise.

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